Delivery & Returns

Delivery

We proudly post all parcels 100% plastic-free. We use cardboard boxes sealed with paper tape, so you can either re-use or recycle them. We re-use all of our supplier packaging, therefore all of the inside packaging sent to you is having it's fullest life, and can be recycled or reused too! If you have any specific questions regarding our packaging, please do not hesitate to contact us at: hello@nakedpinecone.co.uk 

UK Delivery

FREE UK STANDARD DELIVERY ON ORDERS OVER £40

STANDARD UK DELIVERY - £2.99 

FREE COLLECTION FROM BOVEY TRACEY, DEVON - If you are local to Bovey Tracey we are more than happy for you to collect your order. Once your order has been confirmed, please contact us directly at: hello@nakedpinecone.co.uk to arrange a suitable collection time. 

We will do our best to get your orders out to you as quickly as possible, orders placed up until 7:30pm will be packed and posted out within two business days.

International Shipping

ROYAL MAIL TRACKED & SIGNED - EUROPE - 5-7 DAY DELIVERY - £12.00

We are currently working on offering shipping Worldwide.. keep your eyes peeled for this!

Returns

If you are unhappy with any of the items you have received, please get in touch with us at hello@nakedpinecone.co.uk so we can try and fix the problem or arrange a return.

You will just need to post the item back to us in its original packing and on receipt we will issue you a refund (minus the shipping costs). If the goods are faulty or there is an error on our part we will refund shipping cost. Please make sure you get a proof of postage receipt when returning the items.